FAQ - Frequently asked questions
Q - Do you have Fiamma dealers in my area?
A - To find your nearest Fiamma dealer, visit our web page "points of sale" on fiamma.com site.
Q - Can I purchase Fiamma accessories directly from Fiamma?
A - No, you can't buy directly from Fiamma. However you can easily place an order to your nearest Fiamma dealer (click on "points of sale" on our web site fiamma.com).
Q - Can I purchase Fiamma Spare Parts directly from Fiamma?
A - To buy Fiamma Spare Parts please address your request to your reliable dealer.
Q - Can I bring my products to Fiamma to get them repaired?
A - No,we don't have a public service point but we suggest you to apply to a Fiamma dealer listed on "points of sale" on fiamma.com side.
Q - How long does Fiamma warranty last and how does it work?
A - The warranty on Fiamma products lasts 2 years. It is necessary to have the relevant invoice/receipt of your product when visiting your dealer.
Q- What information must I provide to the service point to order Spare Parts?
A - The model of the product and its serial number (for awnings and Carry-Bikes), moreover a copy of the relevant proof of purchase if the product is under warranty.
Q - Where is the S/N (Serial Number) of the awning?
A - The S/N of the awnings is on the internal side of the leadbar (F35/Caravanstore) or on the right arm (F45/F65/Eagle); in order to read it you must open the awning.
Q - What awning can I install on my vehicle?
A - The choice of the awning depends on several factors: type of vehicle (motorhome, caravan, van), and type of structure. Our catalogue provides useful information to understand which is the suitable product for you. For specific information we always recommend that you consult your dealer.
Q - What is the difference between F45 and F65?
A - The fundamental difference between these two models is that F45 is suitable for installation on the wall of the vehicle while the F65 on the roof of the vehicle. The choice must be made according to the shape of the vehicle; when possible (when the wall of the motorhome is flat and with no windows, etc.) is always better to choose an F45.
Q - What is the difference between the F45 awning and F35 Pro awning?
A - The F45 (like the F65) awning is the top of our line, high technology, with automatic opening using a crank handle. The F35 Pro awning has a smaller case, is less expensive and lighter and the opening/closing operation is manual, rolling the fabric in and out by hand.
Q - Are the installation adapters standard delivered with my awning?
A - A standard set of adapters (Kit AS 120 or Kit AS 400 or Kit AS 400 L) is delivered with every F45 S and F45 L awning. We also have many other adapter kits specially designed for specific vehicles.
The F45 Eagle awnings are delivered with full length AS bracket.
The Caravanstore and the F35 Pro can be installed in the caravan awning rail where possible, otherwise you can order separately specific adapters. The Fiamma F65 awnings are always supplied without adapters as the mounting system is different depending on what type of vehicle you have, so you have to order the installation brackets separately.
Q - Can I equip my Fiamma awning with a 12V motor afterwards?
A - Only the F45 S, F45 L and F65 / F65 S can be equipped with a 12V motor afterwards. Caravanstore and F35 Pro can not be motorized. Fiamma ZIP can receive the motor kit even if not suggested.
Q - Do Fiamma awnings always include a central rafter?
A - Not always. All F45 and F65 awnings from 4.00m length are standard delivered with central tension rafter with the exception of the Eagle versions. One Rafter Caravanstore (Item No. 03888-01-) is standard included in the Caravanstore 4.10m and 1 Rafter + 1 Caravanstore Support Leg in Caravanstore 4.40m. In all other awning lengths the Rafter must be acquired as an optional accessory.
Q - Does my awning have support legs?
A - Yes. Support legs are included in all our awnings from 2.00m lengths onward. They are attached permanently to the awning and fold up inside the case when the awning is closed. Our Eagle awnings are self supporting and do not include support legs.
Q - What is the difference between fixing the support legs on the floor or on wall (using the appropriate brackets supplied as standard)?
A – It is always necessary to use support legs when opening an awning. The only exceptions are the Eagle models, which, not having the legs, are equipped with reinforced arms and structure. Fixing the legs to the ground, with the proper pegs, or on the wall of the vehicle with the suitable brackets, are both correct methods of operation.
Q - For the Fiamma ZIP and Caravanstore ZIP can I buy the awning and the closure separately?
A - No, ZIP versions are sold only complete. However, in special cases, you can require only the awning or only the complete closure (frontal + side panels) by replacing the complete closure of a damaged product.
Q - What can be used to clean my awning fabric?
A - The best way to clean it is to use water with a cloth or a soft brush.
If it is very dirty, add some degreasing detergent to the water. Make sure to rinse carefully any remaining detergent on the fabric.
Q - How far can I extend the awning?
A - You can unroll the awning stopping at any distance you prefer.
When the awning is fully extended, the fabric can sag lightly, just roll it back for about one turn to put it in tension again.
Q - Can I use my awning to protect me from the rain?
A - The awning is meant to shelter you from the sun and moderate rain. Therefore, we recommend you to close the awning in case of strong wind, heavy rain or snow. For moderate rain use the central rafter and lower one leg to allow water running off. Water pooling can stretch the fabric causing faulty closing. Be careful because the fabrics with this kind of problem are not covered by warranty.
Q - Can I drive when my Caravanstore is mounted?
A - For small and longer distances, you can leave the Caravanstore mounted on the vehicle. Please consider that the vibrations can make the awning beat against the wall of the vehicle, causing noise and damaging the wall of the vehicle.
Q - On which awnings can the Privacy Room be installed?
A - Privacy Room is designed for F45s and F45L awnings. F65s and F65 only if installed on Fiat Ducato after 06/2006 and on Caravan. The Privacy Room cannot be fitted on models produced before the F45 Elegance.
The Kit Privacy O (which is standard delivered with the Privacy Room) allows the installation of the Privacy Room on Omnistor 5002, 5003, 4900 and Tristor2 awnings too.
Q - Can I install the Privacy Room for F45 on a motorhome with an F65 mounted?
A - Normally no, but there are rare cases in which it is possible.
Q - Is the Privacy Room a tent awning?
A - No, the Privacy Room is not a tent and it needs to be mounted on an awning. The Privacy Room offers you extra space and also the possibility to sleep in it when the weather is nice. Please note that the Privacy Room is not a permanent tent and needs to be close in case of storm and wind.
Q - Can the Privacy Room be used in Winter when snowing?
A - No, it is certainly not suitable. Even a thin layer of snow causes a heavy weight on the awning. This can lead to serious damage.
Q - Is the installation kit standard delivered with the Privacy Room?
A - Yes, the installation system is standard delivered with the Privacy Room (panels+aluminium structure), together with the Mega Bag (Large strong bag, suitable for transporting goods in the storage compartment or the Privacy during travelling).
Q - Is there a side or front panel that I can use on my awning?
A - Yes, as an alternative to the tents (Privacy Room), Fiamma offers front (Blocker) and side panels (Side) in different versions and lengths.
Q - Can I mount Side and Blocker panels on my awning?
A - There are many models for winch awnings (F45, F65) and for manual awnings (Caravanstore, F35 Pro).
Q - Which Carry-Bike can I install on my vehicle?
A - The choice of the Carry-Bike depends on the type of vehicle (motorhome, caravan, van) and on its structure. You can find a wide range of information on this catalogue. For further information and for professional support, we suggest to consult your dealer.
Q - Is the rear wall of my vehicle strong enough to install a Carry-Bike?
A - Most of the vehicles don’t show any problem when mounting a Fiamma Carry-Bike, but we suggest for you to contact the dealer or the manufacturer of your vehicle in order to locate the most suitable installation points on the back of your vehicle (as they differ depending on the manufacturer).
Q - Can I carry electric Bikes on the Carry-Bike?
A - Carry-Bike Lift 77 and the models for the garage facility are ideal for transporting electric bikes, possibly with the addition of the optional Rail Premium E-Bike.
We suggest you place the Rails Premium E-Bike near the wall of the vehicle and for you to remove the batteries of electric bikes so as to limit the weight on the wall.
In accordance with the capacity of the Carry-Bike, a maximum of 2 E-bike rails can be used, each can carry up to 30 kg.
Q - Can I carry my motorcycle on the Carry-Bike?
A - Absolutely not. Fiamma Carry-Bikes have been designed for the exclusive transport of bicycles. Even if your motorcycle doesn't exceed the maximum load of the Carry-Bike, this value is calculated to uniformly distribute the weight on the structure; an excessive weight, like that of a scooter, localized on a single rail, is not allowed.
Q - What is the maximum speed I can travel with the carry-bike mounted?
A - With a Fiamma Carry-Bike mounted on the vehicle you can't exceed the maximum speed of 110 km/h (for minivans) and 90 km/h for motorhomes, even if you carry only one bike.
Q - The plastic signal for protruding loads (Plastic Signal Item No. 98782-005) can be used in Italy?
A - Unfortunately a Plastic Signal is not approved in Italy and therefore it does not meet the requirements of the law. The Alu Signal (aluminium) is approved by the Italian Ministry of Transport and is therefore suitable.
Q - How can I install an additional rail on my Carry-Bike?
A - You can find an instructional video on our Web site fiamma.com in the section video installation.
Q - In the box of my Garage product I can't find the screws for the fixing to the floor / wall of the garage?
A - Most of the products for garage facilities, including the Carry-Bike, are supplied without screws for fixing on walls or on the floor of the garage because their structure (thickness, materials, etc.) varies greatly depending on the model. For more information, please refer to the installation manual attached to the product.
Q -The roof of my vehicle has a thickness higher than 5 cm. Is there a way to install the Turbo-Vent?
A - Yes, you can install the Turbo-Vent or the Vent thanks to a special extension (code 98683-116). However, the extension is not a cover, and then the portion of the cut roof will be visible through the rooflight.
Q - What Ultra-Box should I choose for my Carry-Bike?
A - All three Ultra-Box for Carry-Bike (320, 360, 500) can be mounted on all Fiamma Carry-Bike apart for the ones with the non-aligned rails, or not centred in the Carry-Bike (VW T5 D, VW T4 D, DJ 200, 200 D, Renault Trafic D). Be careful not to exceed the maximum capacity of the bike carrier, which has to be calculated adding the weight of the Ultra-Box to the weight of its contents.
Q - Can I travel with the rooflight open?
A - No, travelling with the rooflight open may damage it and it's dangerous for other motorists.
Q - What is the maximum distance I can have between the pump Aqua 8 and services?
A - Fiamma pumps can bring the water at distances superior then the ones of any existing recreational vehicle.
Q - What is the maximum height Aqua 8 pump can push the water?
A - Even in this case Fiamma pumps have a hydraulic performance that is superior to the needs of campers and motorhomes.
Q - What is the maximum water temperature for Aqua 8 and 8 iSensor pumps?
A - The water must be at room temperature. It can't be preheated with other devices.
Q - What versions of Safe Door and Security can I install on my vehicle?
A - There are no special constraints if there is enough space for the product on the external side, and for its bracket (or frames) on the inner side.
Q - Fiamma Super Kem and Super Rinse respect the environment?
A - Of course. Fiamma chemical products don't contain formaldehyde, comply with all national and international regulations respecting the environment.